Help Desk

The TARGET Center HelpDesk is a telephone and Web-based service designed to serve as a technical assistance resource for Ryan White CARE Act grantees, planning bodies, and HAB staff. Through the HelpDesk, individuals and organizations can receive information and referrals related to the Ryan White CARE Act and the range of technical assistance supported by HAB.

To reach the TARGET Center HelpDesk by phone, please call (301) 443-0067. The phone line is open for service between the hours of 10 AM to 4 PM ET, Monday through Friday. Note that the HelpDesk is closed on Federal holidays.

Telephone and online requests for assistance received by the HelpDesk will be responded to by Project Officers of the HAB Division of Training and Technical Assistance within two working days.

FAQS

What can I find on this website?
See what's available.

What are the basic requirements for Ryan White grantees?
Contact your HRSA/HAB project officer and visit the Grantee Basics page for a summary listing of key resources, protocols, and guidelines.

How can I find health care services?
HealthCare.gov presents private insurance plans, public programs and community services available, based upon where you live, and explains new health insurance options under the Affordable Care Act.   You can also go to H RSA/HABs Find HIV/AIDS Care page to learn about Ryan White services that are available to those who lack resources and insurance. If you need further assistance, contact the TARGET Center HelpDesk for information about the programs available in your state.

Where can I find TA documents?
Search the TA Library. Help Desk staff can also help locate resources. Contact the Help Desk at 301-443-0067or online through the TARGET Center. Grantees can also use these services but may want to contact the HRSA/HAB project officer first.

I am a grantee and need TA.
On-site TA is primarily for Ryan White grantees and is provided by peers and other consultants. Requests for TA must be submitted to the HRSA/HAB project officer, so grantees should call them to first discuss their TA request to determine how it can best be met. From that point, TA must be approved prior to setting up an on-site consultation.

Where can I learn about upcoming training opportunities?
The TARGET Center maintains a TA Calendar for training events and other activities. Grantees may also contact their project officers for information. Additionally, the Topics pages may offer grantees insights as to available technical assistance by topic area.

I have a resource to share. How do I get it added to the TARGET Center TA Library?
Go online and post the item at http://www.careacttarget.org/uploads/uploadform.asp TA Library resources are focused on the Ryan White HIV/AIDS Program and thus are limited to items (e.g., how-to tools) developed by HRSA/HAB or by grantees. Other resources generally cannot be added to the TA Library.

Who can I contact about a concern (e.g., a grants issue, a challenging situation)?
Ryan White grantees should contact their HRSA/HAB project officers about concerns. Planning bodies should discuss concerns with the grantee.